Miqatunna
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Hajj and Umrah software

Travel agency back office software built for Hajj and Umrah

Trips, bookings, passports, visas, tickets, rooms and invoices in one place. Your team gets every departure ready without spreadsheets or digging through WhatsApp groups.

Book a demo See how it works

Built with a French Umrah and Hajj agency that runs on it every day.

An Umrah departure means dozens of files to keep straight at once

Passports arrive as photos on WhatsApp. Tickets sit in an inbox, the room list in a spreadsheet, the deposits in a notebook. A week before departure, someone has to cross-check it all to know who has a visa, who shares a room with whom and who still owes a balance.

Miqatunna, Umrah software made for group departures, brings all of it into each trip, and shows you what is missing before a pilgrim is left at the airport.

From quote to return

Every step of a trip, in one place

  1. You set up the trip

    Dates, flights, hotels in Madinah and Makkah, prices per room type and paid options. The day-by-day programme is shared with one link.

  2. You sell

    Quotes in a few clicks, bookings by family, a sales contract and every payment tracked. Discounts wait for the manager’s approval.

  3. You prepare the departure

    Passports are read from a photo, flight and train tickets from their PDF. You assign rooms and follow each traveller’s visa.

  4. You keep everyone informed

    Joining notices, room announcements, preparation courses and daily reminders go out by email or WhatsApp, one message per person.

  5. The group leaves, the guide follows

    The guide sees the group, the rooms and the programme on a phone. Every pilgrim gets a badge with the hotel name in Arabic.

  6. You get paid and file it away

    Numbered invoices, reminders for unpaid balances, a history of every action. Finished trips are archived, and duplicated for next season.

Made for your trade

The details generic travel software misses

Passports and visas

Reads the passport’s machine-readable zone, warns when it expires too soon for the trip, files incoming visas in one batch.

Room allocation (taskin)

Rooms by hotel, families kept together, a list ready to send to the hotel and a room message for every traveller.

Tickets read from the PDF

Drop in the airline’s tickets: each traveller gets theirs, with baggage. Flight changes are flagged.

Pilgrim badges

Photo, group, hotel in French and Arabic, agency contact. Ready to print for the whole group.

Families

Family links are entered once and follow the traveller from trip to trip. Room allocation takes them into account.

Quotes and invoices

Quotes and invoicing in the same place: an accepted quote becomes a booking, then numbered invoices with their payments and reminders.

Clients and bookings

A travel agency CRM: each client with their travellers, families, past bookings and every message sent.

Referrers

Mosques, associations, partners: you know who sent you each client, and each of them gets their own summary.

Your team

Everyone sees what they need, nothing more

Manager, sales, front desk, accounts, guide: each profile has its own access. A guide sees the group and the rooms, without prices or invoices.

  • Sign in with a link sent by email, no password to remember.
  • Sensitive decisions, like a discount, wait for the manager’s approval.
  • Every action is recorded in the history, with who did it and when.
  • On a desktop at the office, on a phone at a fair or at the airport.

AI assistant

Connect your AI assistant to your agency

Give your assistant a key, on Telegram for example: it works in Miqatunna with the rights of the account you choose. You write to it like a colleague, and it adds a traveller, sends a quote or tells you what is missing before a departure.

  • One key per profile, with the same rights as a team account.
  • Deletions, refunds and cancellations always wait for your approval.
  • Every action the assistant takes is written to the history.
  • You revoke a key in one click.

Is Miqatunna right for your agency?

Yes, if

  • you run group departures for Umrah or Hajj;
  • your team juggles spreadsheets, email and WhatsApp;
  • you want to see at a glance what is missing before a departure.

Not yet, if

  • you mostly sell flight-only tickets or individual holidays;
  • you need an online booking engine for the public;
  • your team needs the app in English: it is in French today.

Getting started

Three steps, nothing to install

  1. A 30-minute demoon your real trips, to see whether Miqatunna fits.
  2. Your agency set uplogo, legal notices, default prices and team accounts.
  3. Your first departureyou run your next trip in Miqatunna, with our help if needed.

Frequently asked questions

Do I need to install anything?

No. Miqatunna runs in the browser, on desktop and on phone.

Is Miqatunna available in English?

The app and the documents it produces are in French today. Tell us during the demo if you need English.

Do my travellers get messages on WhatsApp?

Yes. Joining notices, rooms, courses and reminders go out by email or WhatsApp, as you choose for each send.

Can I bring my existing travellers?

Yes. Travellers can be added in bulk, and passports are read from a photo. We help you bring your files over during setup.

How much does Miqatunna cost?

Pricing depends on the size of your agency and the number of departures. We share it during the demo, with no commitment.

Does my data stay mine?

Yes. You can export your travellers and lists whenever you like, and each agency only ever sees its own data.

Let’s look at your next departure together

Leave your details and we will call you back to set up a 30-minute demo.

No commitment.